At Kiver Shop, we strive to provide high-quality t-shirts in men’s, women’s, and unisex categories. If you are not completely satisfied with your purchase, we are happy to assist you with returns or exchanges. Please read our policy below to ensure a smooth return process.

Return Eligibility

You may return your items within 7 days of receiving your order. To be eligible for a return:

Customized or personalized items are not eligible for returns.

Return Process

Contact Us: Email us at kiverclothing@gmail.com with your order number and the reason for the return.

Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and instructions on how to send the item back.

Ship the Item: Pack the item securely and ship it back to us using a trackable shipping method to the address provided with the RA number.

Exchange Policy

If you wish to exchange an item for a different size, color, or style, we will be happy to accommodate your request, provided the item is in new and unused condition. To exchange an item:

Follow the return process to return the original item.

Once the return is processed, place a new order for the desired product on our website.

Refunds

Once we receive and inspect your returned item, we will issue a refund to the original payment method, excluding any shipping costs. Please allow [X] business days for the refund to be processed.

Non-Returnable Items

The following items are non-returnable:

Gift cards.

Customized or personalized t-shirts.

Sale or clearance items.

Shipping Costs

Return Shipping: You are responsible for return shipping costs, except in cases where the item is defective or we made an error in your order.

Original Shipping: Shipping fees for the original order are non-refundable, unless we made an error with the shipment.

Damaged or Defective Items

If your t-shirt arrives damaged or defective, please contact us immediately at [Insert Contact Email] with a photo of the item and your order number. We will provide a full refund or exchange for defective items at no additional cost to you.

Contact Us

If you have any questions or need assistance with the returns process, please don’t hesitate to contact us:

Email: kiverclothing@gmail.com
Phone: +92 330 2424959